How to Renew Your Indonesian Passport in Jakarta

Estimated reading time: 9 minutes

Ahh passport renewals, one of those things that can create a lot of hassle but is unfortunately necessary. Bureaucracy can sometimes drive you cray-zay 🙈 I am always hyper-aware of the 6-month requirement for traveling abroad, as deportations or visa rejections can be an even bigger problem. The passport renewal process can be very complicated in Jakarta, so read on to make sure yours is hassle-free! I will provide detailed step-by-step so that you won’t get lost along the way. 🗺️

Documents You Need to Bring 📄

For New Passports

1. e-KTP (national ID) or Surat Keterangan Perekaman e-KTP (Statement Letter of e-KTP Record) from Disdukcapil
2. Kartu keluarga (family registration)
3. Birth certificate, marriage certificate, school certificate, or baptism certificate (pick one). This document has to have the following information: name, date of birth, place of birth, and parents’ names.

For Passport Renewals

If you have 2009 or newer passports

1. e-KTP (national ID) or Surat Keterangan Perekaman e-KTP (Statement Letter of e-KTP Record) from Disdukcapil
2. Old passport

For those with passports created abroad (in an Indonesian Embassy/KJRI), with passports older than 2009, or with damaged passports, bring these documents (bring the real documents and not a copy)

1. e-KTP (national ID) or Surat Keterangan Perekaman e-KTP (Statement Letter of e-KTP Record) from Disdukcapil
2. Old passport
3. Kartu keluarga (family registration)
4. Birth certificate, marriage certificate, school certificate, or baptism certificate (pick one). This document has to have the following information: name, date of birth, place of birth, and parents’ names.

If your passport is missing

1. e-KTP (national ID) or Surat Keterangan Perekaman e-KTP (Statement Letter of e-KTP Record) from Disdukcapil
2. Copy of old passport (if you have it)
3. Kartu keluarga (family registration)
4. Birth certificate, marriage certificate, school certificate, or baptism certificate (pick one). This document has to have the following information: name, date of birth, place of birth, and parents’ names.
5. Police report of missing passport

For those with damaged/missing passports caused by force majeure (floods, earthquakes, fire, etc.)

1. e-KTP (national ID) or Surat Keterangan Perekaman e-KTP (Statement Letter of e-KTP Record) from Disdukcapil
2. Copy of old passport (if you have it)
3. Kartu keluarga (family registration)
4. Birth certificate, marriage certificate, school certificate, or baptism certificate (pick one). This document has to have the following information: name, date of birth, place of birth, and parents’ names.
5. Police report of missing passport
6. Request letter for 0 (zero) IDR processing fee due to force majeure
7. Statement letter explaining the force majeure circumstances from the ward/authority according to domicile
8. Old passport if requesting for damaged passport replacement
   For those with missing passports, you cannot use the M-Paspor application below. You have to come in-person to the Immigration Office to undergo inspection.

How Much Does It Cost? 💸

The fees are as following:

1. Regular e-passport renewal (3-4 working days, 48 pages): IDR 650k
2. Regular passport renewal (3-4 working days, 48 pages): IDR 350k
3. Same-day e-passport renewal: IDR 1,650k
4. Same day passport renewal: IDR 1,350k
5. Damaged passport fee: IDR 500k (free if caused by force majeure)
6. Missing passport fee: IDR 1,000k (free if caused by force majeure)

Step-by-step Instruction for Regular Passport Renewal Process

1. Download the M-Paspor application

Note: There is no English language option, unfortunately 😅

The first step is to download the M-Paspor application created by the government. It is available in the Apple Store and Play Store, free of charge. Once you have downloaded and installed it, you can move on to the next step.

2. Register for an account

Fill out your information, and you will be able to log it with your email and password.

3. Create a request

Choose if you want regular or fast passport processing, and fill out the following questions.

4. Take a picture of your national ID

Optional: family registration and supporting document (birth certificate, etc.)

You will be asked to take a picture or upload a photo of your e-KTP. Next, you will have to enter your full name, NIK, date of birth, and gender (honestly, this felt so redundant but what can you do).
You will then be asked to choose the reason for passport renewal/replacement. If your passport is missing/damaged, you’ll have to pay an extra fee. Note that this fee can be waived if it is caused by natural disasters or any other force majeure, but you’d have to bring a couple more statement letters (see document list above).

They will also ask you to upload a picture of your old passport and fill out an emergency contact form. You can upload a picture of your family registration and birth certificate as well, but it is not a requirement.

5. Schedule your appointment

Then you can proceed to choose the immigration office you would like to visit. This was the part I had the most difficulty with, most offices had a 2-3 month-long queue! No wonder they started offering same-day service for an extra 1 million IDR.
After picking your desired date and time, you will then be able to proceed to the next step.

6. Pay your passport fee

You will receive a 16-digit code, with which you can pay the necessary fee. I chose to pay through Tokopedia, which I found to be the easiest way to proceed. After choosing “Penerimaan Negara” in your homepage, you can choose your favorite way to pay (Virtual Accound, GoPay, etc.). To avoid any confusion, follow the steps below:

After some time, the M-Paspor app will show that your payment has been received. Click on “Download” at the very bottom and print out the PDF document that shows up. This is important, do not forget to print this up and bring it to the immigration office, you’d need it during check in.

6. Go to the Immigration Office of your choice

Head to the listed address in the app, and do not forget to bring the necessary documents listed above. Also bring your proof of registration document (the PDF above) for the time slot you chose.

7. Head to the reception area and receive a number

In the immigration office I visited, I was instructed to head up to the 2nd floor and take another number from the machine. They had 2 different machines for passport renewal and pick up.

8. Head to the waiting area to wait for your turn

Since I picked the morning slot, the queue was not too bad. After around 30-45 minutes, they finally called my number.

9. When your number is called, head in to show your documents and get your passport picture taken

I headed into the administration room and showed my documents. Please consult the list above and do note that the requirements vary for different circumstances!

10. Receive your renewed passport by mail or in person

If you brought all the required documents, you can choose to pick up your renewed passport in 3-4 working days in person or have it mailed to you. Bring the documentation given by the immigration office to have it sent to you, and pay for the postal service in the post office (Pos Indonesia).

P.S. = I hope this post is helpful to you! If you are in Indonesia for a while, check out my posts on the useful travel apps you should download in Indonesia and an honest review of Bali hotspots.

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